Privacy Policy

1. Introduction

JourneyFuse LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the JourneyFuse platform ("the Service").

2. Information We Collect

Information you provide

• Account information: name, email address, and password when you register
• Profile information: business name, agency details, and contact information
• Client data: traveler profiles, trip details, itineraries, and communications you manage through the Service
• Payment information: billing details processed securely through our payment provider (Stripe)

Information collected automatically

• Usage data: pages visited, features used, and actions taken within the Service
• Device information: browser type, operating system, and device identifiers
• Log data: IP address, access times, and referring URLs
• Cookies and similar technologies for session management and analytics

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities to improve the Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: Third-party vendors who assist us in operating the Service (e.g., hosting, payment processing, email delivery, analytics)
• Legal requirements: When required by law, subpoena, or other legal process
• Protection of rights: To protect the rights, property, or safety of JourneyFuse, our users, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

5. Client Data

The data you store about your clients (traveler profiles, trip details, communications, etc.) is Your Data. We process it solely to provide the Service to you. We do not access, use, or share your client data for our own purposes. You are responsible for ensuring you have the appropriate consent from your clients to store their information in the Service.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, secure authentication, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

8. Cookies & Tracking

We use essential cookies to keep you signed in and maintain your session. We use analytics tools to understand how the Service is used and to improve it. You can control cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

9. Third-Party Services

The Service integrates with third-party services (e.g., email providers, payment processors, travel booking systems). When you connect a third-party service, that provider's privacy policy governs their handling of your data. We encourage you to review their policies.

10. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@journeyfuse.com.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

13. Contact

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at hello@journeyfuse.com.