Terms of Service

1. Agreement to Terms

By accessing or using JourneyFuse ("the Service"), operated by JourneyFuse LLC ("we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Description of Service

JourneyFuse is a customer relationship management (CRM) platform designed for travel advisors, agencies, and host teams. The Service includes tools for managing leads, trips, itineraries, client communications, proposals, commissions, and payments.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use at hello@journeyfuse.com.

4. Free Trial & Billing

We offer a free trial period for new accounts. At the end of the trial, continued access requires a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit viruses, malware, or any harmful code
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service to store or transmit content that infringes on third-party rights

6. Your Data

You retain all rights to the data you upload to the Service ("Your Data"). You grant us a limited license to use, store, and process Your Data solely to provide and improve the Service. We will not sell Your Data to third parties. Upon account termination, you may request export of Your Data within 30 days.

7. Intellectual Property

The Service, including its design, features, code, and content (excluding Your Data), is owned by JourneyFuse LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

8. Third-Party Integrations

The Service may integrate with third-party services such as email providers, payment processors, and travel booking systems. Your use of third-party integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Limitation of Liability

To the maximum extent permitted by law, JourneyFuse LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Termination

We may suspend or terminate your account if you violate these Terms or if we reasonably believe your use of the Service poses a risk to us or other users. You may terminate your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

14. Contact

If you have questions about these Terms, please contact us at hello@journeyfuse.com.