Custom Domains

Replace the default JourneyFuse URLs with your own branded domain. Instead of sharing links like app.journeyfuse.com/portal/abc123, your clients see trips.youragency.com/portal/abc123 — reinforcing your brand at every touchpoint.

What changes: Portal links, proposal links, itinerary links, and invoice links will all use your custom domain once configured.

Setup Steps

Step 1: Choose Your Subdomain

Pick a subdomain on a domain you own — for example:

• trips.youragency.com
• travel.youragency.com
• portal.youragency.com

Important: Use a subdomain, not your root domain. Most DNS providers don't support CNAME records at the root (youragency.com). A subdomain like trips.youragency.com works with every provider.

Step 2: Add a CNAME Record

Log in to your DNS provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.) and add a CNAME record:

Field	Value
Type	CNAME
Name / Host	Your subdomain prefix (e.g., trips)
Target / Points to	cname.vercel-dns.com
TTL	Auto or 300

The target is always cname.vercel-dns.com — this does not change.

Step 3: Configure in JourneyFuse

1. Go to Settings → Domain
2. Enter your full subdomain (e.g., trips.youragency.com)
3. Click Verify DNS

JourneyFuse will check that your CNAME record is pointing to the right place. If everything looks good, your domain is connected.

Step 4: Wait for Verification

DNS changes can take anywhere from a few minutes to 48 hours to propagate worldwide. If verification doesn't succeed immediately, wait and try again later.

Once verified, an SSL certificate is automatically provisioned for your domain — no extra steps needed. Your links will work over HTTPS right away.

Your Branded Landing Page

Once your custom domain is active, visitors to your root domain (e.g., trips.youragency.com) see a branded landing page featuring:

• Your logo and brand colors — pulled from your workspace branding settings
• Portal access code entry — clients can enter their access code directly to reach their portal
• Your bio and photo — if you've added an agent headshot and bio in workspace settings
• Travel specialties — displayed as badges if configured in your agency profile
• Lead capture form — optionally link one of your forms as a call-to-action button for new prospects

Configuring the Landing Page

The landing page automatically uses your existing branding (logo, accent color, agent photo, bio, social links). To add a lead capture form:

1. Go to Settings → Domain
2. Under Landing Page, select a form from the dropdown
3. Customize the button text (e.g., "Get a Free Quote" or "Plan Your Next Trip")
4. Click Save

The form link will appear as a prominent button on your landing page. If you don't select a form, the button won't appear — no empty state is shown.

Tip: Create a dedicated lead intake form for your landing page. This way, prospects who discover your domain can submit an inquiry without needing a portal access code.

Troubleshooting

"Could not resolve CNAME"

This usually means DNS hasn't propagated yet. Double-check that:

1. You added a CNAME record, not an A record or TXT record
2. The Name/Host field is just the subdomain prefix (e.g., trips), not the full domain
3. The Target is exactly cname.vercel-dns.com

If everything looks correct, wait 30 minutes and click Verify DNS again. Full propagation can take up to 48 hours in rare cases.

Cloudflare Users

If you use Cloudflare as your DNS provider, make sure the proxy is disabled for this record. Set the record to DNS only mode (grey cloud icon, not orange). Cloudflare's proxy intercepts traffic in a way that blocks domain verification.

Still Not Working After 48 Hours

• Confirm the CNAME record exists using a tool like dnschecker.org
• Make sure there isn't a conflicting A record on the same subdomain
• Contact support if the record resolves correctly but JourneyFuse still can't verify it