Submitting Commissions

After a trip ends, each booking's commission needs to be formally submitted. How that works depends on your setup:

• Solo agent with an external host agency — you use JourneyFuse to prepare and track the submission, then file it with your host outside the app
• Agent in a JourneyFuse agency — you submit directly through JourneyFuse, which emails the details and routes it to your admin for processing

When Can I Submit?

The Submit or Prepare Submission button appears on a commission entry only after the booking's travel end date has passed. If no end date is set on the booking, the button is available immediately.

You'll find this button on the trip's Commission tab next to each commission entry.

Solo Agent with an External Host Agency

If you are the only person in your workspace, JourneyFuse treats your commissions as a host-based workflow. Your host agency does not need to use JourneyFuse.

Step by Step

1. Go to the trip's Commission tab and find the commission entry you want to submit
2. Click "Prepare Submission" — a form opens titled "Prepare Host Submission"
3. Review the prefilled details — the form auto-fills from the booking:
   • Agent name and email
   • Supplier name and reservation number
   • Guest name
   • Date booked and travel date
   • Gross commission and agent commission amounts
4. Add notes (optional) — anything you want to remember when filing with your host
5. Click "Preview Submission" — this saves the submission record and shows a preview
6. Attach proof (optional) — upload a screenshot or PDF of what you plan to file with your host. This is stored as a document linked to the submission for your records
7. Click "Mark Submitted to Host" — this marks the commission as submitted and advances its status

What happens next:

• No email is sent — JourneyFuse is tracking this for your reference only
• The commission's status changes to Pending and the lifecycle stage moves to Submitted to Host
• The Next Action column updates to "Wait for host payment"
• File the commission with your host agency through their normal process (their portal, email, etc.)
• When your host pays you, come back and click Mark Received with the payment date

What You See in Your Commissions Page

In the host workflow, JourneyFuse uses host-specific language:

Label	Meaning
Host Submission	The submission you prepared and tracked
Submitted to Host	You've filed it with your host
Paid by Host	Your host has paid you
Next Action	Submit to host → Wait for host payment → Complete

You will not see agency-specific tools like Supplier Reconciliation or Agent Payouts — those only apply to multi-member agency workspaces.

Agent in a JourneyFuse Agency

If you are part of a team workspace (your agency uses JourneyFuse), the submission process sends a real email and routes into the agency's review workflow.

Step by Step

1. Go to the trip's Commission tab and find the commission entry
2. Click "Submit" — a form opens titled "Commission Submission"
3. Review the prefilled details — same auto-fill from the booking data
4. Choose a delivery method:
   • Just Me — sends the submission email only to your email
   • Agency Only — sends only to the agency email (auto-populated from your agency profile)
   • Both (default) — sends to both you and the agency
5. Verify the agency email — this is pulled from your workspace's agency profile. You can edit it if needed
6. Add notes (optional) — anything the admin, owner, or host should know about this commission
7. Click "Preview & Send" — saves the submission record and shows a preview with the recipient list
8. Attach proof (optional) — upload supporting documents
9. Click "Send" — this sends an actual email via JourneyFuse to the selected recipients

What happens next:

• The email is delivered to the recipients you selected
• The commission's status changes to Pending and lifecycle moves to Submitted
• Your admin or owner sees the submission in their Submission Review Queue
• They can Approve it or mark it as Needs Attention if something looks off
• When the supplier pays the agency, the admin reconciles the payment
• Finally, the admin marks your agent payout — you'll see the commission move to Paid to Agent

What You See in Your Commissions Page

In the agency workflow, JourneyFuse uses internal agency language:

Label	Meaning
Submission	The commission you submitted through JourneyFuse
Submitted	Sent and in the review pipeline
Supplier Paid	The supplier has paid the agency
Paid to Agent	You've been paid your portion
Next Action	Submit commission → Wait for supplier payment → Complete

Commission Split

When a commission entry is created, JourneyFuse calculates the agent's portion using this priority:

1. Per-trip override — if the trip has a custom split set by an admin
2. Per-agent override — if your agent profile has a custom split
3. Workspace default — the default split configured in Commission Settings
4. Fallback — 100% (you keep the full amount)

The split that was used is locked into each commission entry, so it won't change if settings are updated later.

Submission Proof and Notes

Both workflows support optional proof and notes:

• Proof: Upload a screenshot, PDF, or image of a confirmation, payment receipt, or host filing. This is stored as a document in JourneyFuse and linked to the submission
• Notes: Free-text field for context — special circumstances, split agreements, or anything relevant to processing

These are especially useful when:

• You want a record of what you filed with an external host
• You need to explain something unusual to your agency admin
• An admin is investigating a discrepancy

Automated Reminder Emails

JourneyFuse can automatically email you when it's time to submit commissions after a trip ends. The reminder includes all the details you need — no hunting through bookings.

What the Reminder Email Contains

Each reminder email includes a summary of every booking on the trip that has a commission, with:

• Trip name and guest name
• Trip end date
• Per-booking details:
  • Supplier name and booking type (cruise, hotel, flight, etc.)
  • Confirmation / reservation number
  • Travel dates
  • Gross commission amount
  • Your agent commission amount and split percentage
• Totals across all bookings on the trip
• A direct link to the Commissions page so you can take action immediately

For solo agents filing with an external host, this email gives you everything you need to copy into your host's submission form — supplier, confirmation number, amounts, and dates.

How to Enable Reminders

Agency admins and owners:

1. Go to Settings > Commission
2. Toggle on Commission Reminders
3. Set the number of days after travel ends to send the reminder (default: 3 days, range: 0–30)

Solo advisors:

1. Go to Settings > Profile
2. Find the Commission Reminders section
3. Toggle it on and set your preferred delay

How It Works

• A daily job runs at 9 AM UTC and checks for trips that ended exactly N days ago (where N is your configured delay)
• It finds all bookings on those trips that have a commission amount greater than zero
• It sends one email per trip per agent, with all that agent's commissionable bookings listed
• It also creates an in-app notification (amber dollar sign icon in your notification bell)
• Each reminder is logged so you won't receive duplicate emails for the same trip

Key Fields That Drive Reminders

For reminders to work correctly, make sure these fields are filled in on your bookings:

• Trip end date — the reminder triggers based on this date. No end date means no automatic reminder
• Commission amount — bookings with $0 or no commission are skipped
• Supplier name and confirmation number — included in the email so you can identify the booking
• Travel dates (start/end on the booking) — shown in the email for reference
• Commission split — the email shows the agent's portion based on the resolved split (per-trip override > per-agent override > workspace default)

Related

• Commission Reconciliation — what happens after submission: matching supplier payments and paying agents
• Tracking Commissions — how commission entries and statuses work
• Commissions Workflows by Role — the full picture for agents, admins, and owners
• Commission Reports — filtering, analytics, and CSV export
• Per-Trip Commission Overrides — setting custom splits on individual trips