Households & Travelers
Last updated March 13, 2026
Households & Travelers
Households let you group related contacts together — typically a family or travel party. Each client automatically belongs to a household, and you can add additional members like spouses, children, or travel companions.
What Is a Household?
A household is a named group that links related people. When you create a client, JourneyFuse automatically creates a household for them (named after the client's last name). You can then add other people to that household.
Households help you:
- Keep family members and travel companions organized in one place
- Quickly see who belongs together when building trips
- Track traveler-specific details like passports and birthdays
Adding Household Members
From a client's detail page, go to the Overview tab and find the Household Members section.
Click Add Member and fill in:
| Field | Description |
|---|---|
| First Name | Required |
| Last Name | Required |
| Relationship | Spouse, Partner, Child, Parent, Sibling, Friend, or Other |
| Birthday | Used for celebrations tracking on the dashboard |
| Anniversary | Also tracked for celebrations |
| Passport Number | Stored securely for booking purposes |
| Passport Expiry | Helps you flag expiring passports before travel |
You can edit or remove household members at any time.
Travelers on a Trip
When you create a trip, you assign travelers from the client's household. Travelers are the people actually going on the trip — they appear on bookings, invoices, and itineraries.
How Travelers Appear in Invoices
When a trip has multiple travelers, you can split invoices so each traveler pays their own share. Each traveler gets:
- Their own line item showing their portion of the total
- A unique payment link for online payment
- Individual balance tracking
See Split Payments & Traveler Shares for details on setting up split invoices.
Traveler Info Tab
On the client detail page, the Traveler Info tab stores travel-document details for the primary client:
- Passport number and expiry date
- Known Traveler Number (TSA PreCheck / Global Entry)
- Birthday and anniversary dates
This information is separate from household members — it belongs to the client record itself. You can edit it by clicking the edit button on the Traveler Info tab.
Related Articles
- Managing Clients — client profiles, search, and agent assignment
- Split Payments & Traveler Shares — dividing invoices among travelers
Related Articles
Importing Clients & Leads from CSV
Bulk import clients or leads from any CRM using CSV files with automatic column mapping and duplicate detection.
Client Portal
Give your clients a branded, no-login portal where they can view itineraries, track payments, and stay connected throughout their trip.
AI Booking Import
Paste a confirmation email or upload a PDF and let AI extract the booking details — no manual data entry needed.
Ready To Launch
Bring every trip, payment, and client touchpoint into one fused brand experience.
JourneyFuse is ready to sell, service, and scale with you now. No waitlist. No stitched-together stack. Just one sharp platform your team can actually run on.
Bold branding outside. Serious operating system inside.